PRIVACY POLICY
Effective Date: [1/4/25]
Impact Systems LLC (“Impact Systems,” “we,” “us,” or “our”) provides customer relationship management (CRM), marketing automation, and related software services. We respect your privacy and are committed to protecting personal information collected through our website, platform, and services.
This Privacy Policy explains how we collect, use, store, and safeguard information when you use Impact Systems.
1. Information We Collect
A. Information You Provide Directly
Name
Email address
Phone number
Business name
Billing and account information
Login credentials
Any other information voluntarily submitted
B. Client-Controlled Data
Impact Systems enables its customers (“Clients”) to upload, store, and manage contact and customer data belonging to their own customers or leads (“End Users”), which may include:
Names
Phone numbers
Email addresses
Property or business information
Communication history
Impact Systems acts solely as a data processor for Client-Controlled Data.
Clients remain the data controllers and are fully responsible for:
Lawful data collection
Obtaining required consent
Compliance with TCPA, CTIA, CAN-SPAM, GDPR, and other applicable laws
C. Automatically Collected Information
IP address
Browser type
Device information
Log files
Usage and diagnostic data
Cookies and analytics information
D. SMS & Messaging Data
Opt-in and consent status
Message delivery and engagement data
Mobile Information Disclosure:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information may be shared only with subcontractors providing essential services (such as SMS carriers, hosting providers, or customer support).
Text messaging originator opt-in data and consent will never be shared with third parties.
2. How We Use Information
We use collected information to:
Provide, operate, and maintain the platform
Authenticate users and manage accounts
Process billing and subscriptions
Deliver SMS, email, and automation services
Monitor system performance and prevent misuse
Comply with legal and regulatory obligations
Improve platform functionality and reliability
Impact Systems does not use Client or End-User data for its own marketing purposes.
3. Information Sharing
We do not sell, rent, or trade personal data.
Information may be shared only:
With service providers necessary to operate the platform (e.g., hosting, messaging carriers)
To comply with legal obligations or lawful requests
To protect the rights, security, or integrity of Impact Systems
All service providers are contractually required to protect data confidentiality.
4. Data Security
We implement reasonable administrative, technical, and physical safeguards, including:
Secure servers
Encryption where appropriate
Role-based access controls
No system is completely secure, and use of the platform is at your own risk.
5. Data Retention
We retain personal data only as long as necessary to provide services or comply with legal obligations.
Clients control retention and deletion of End-User data within their accounts.
6. Your Rights
Depending on jurisdiction, you may have the right to access, correct, or delete your personal information, or opt out of communications.
Requests may be submitted to:
[email protected]
7. Cookies & Tracking
We use cookies and similar technologies to improve performance and usability. Cookie preferences can be managed through your browser settings.
8. Third-Party Links
Our website or platform may contain links to third-party services. We are not responsible for their privacy practices.
9. Changes to This Policy
We may update this Privacy Policy at any time. Continued use of the services constitutes acceptance of the updated policy.
10. Contact Information
Impact Systems LLC
[email protected]